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How To Get Technical Support

All technical support requests will be documented and be assigned a ticket number.  Ticket creation should be initiated by the end user using the Helpdesk Portal.  If the Helpdesk Portal is unavailable an email to helpdesk@metroymcas.org can be sent instead.  If both the Helpdesk Portal and email access are unavailable the dial-a-ticket number 973 874 9622 can be used to contact an on call technician.  If an on call technician is not available you will have an opportunity to leave a recorded message that will be automatically transcribed and delivered to a technician.  Please make sure to leave a call back number, branch name, and information about the system you are having a problem with.

 

 

Services supported by our Helpdesk

Available services with outside support


Metro Y Staff account

Helpdesk Portal

Webmail

LogMeIn

e-Finesstri

authorize.net

Great Plains

Thinsoft

Phone systems

Software and network settings for Printers and Copiers

Network drives (shared folders)



Y-USA Survey Tool

YMCA Exchange 

Redwoods online training

Hardware/Supply problems with copiers

Website

Pitney Bowes postage machines

CashPro – Bank of America

SkillPort online training

 

From: Alisa Vural 
Sent: Tuesday, November 23, 2010 2:48 PM
To: ENTIRE METROYMCA
Subject: How to Get IT Help at Metro YMCAs of the Oranges

 

Dear Colleagues,

I am pleased to tell you that we have developed some solid procedures for accessing IT support. By following these procedures you will help ensure that you receive outstanding service. Please be sure to learn these procedures, share them with your staff, and incorporate them into any training and orientation you do, as well as part of your procedural manuals.  I have pasted a copy below, as well as attached a printable copy. Please post it around your branches and work areas, and remind your colleagues of the new and improved procedures.

 

Thank you for taking the time and effort to adapt to this new procedure.  Your cooperation with the new procedures will not only help to optimize efficiency within the IT department but will also go a long way toward ensuring that everyone in the organization gets the support they need in a timely manner.

 

Regards,

Alisa

  

Alisa D. Vural
Chief Financial Officer

Metro YMCAs of the Oranges

139 E McClellan AveLivingston NJ 07039

(P) 973 758 9622 ext 106 (F) 973 535 1478
(E) avural@metroymcas.org (W) metroymcas.org

2010 IT Support Procedure

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